Commercial warranty support starts with the project record.
Provide the commercial building address, affected roof area, date the condition appeared, photos and any available Accurate project or manufacturer documents. Workmanship and manufacturer responsibilities may be governed by separate written terms.
What to know
A warranty claim starts with the roof, the records and the issue.
Roof warranties can involve separate workmanship and manufacturer responsibilities. The fastest way to route a concern is to provide the property address, the affected area, when the issue appeared and any photos or prior project records available to you.
Workmanship coverage
A workmanship warranty addresses eligible installation issues during the stated labor-warranty period. Coverage depends on the signed project documents, the work performed and the cause of the reported condition.
Manufacturer coverage
Material coverage is issued under the manufacturer’s written terms. Product registration, maintenance, transfer rules, exclusions and claim documentation can affect eligibility and remedy.
Emergency conditions
Active leaking, electrical hazards or unsafe conditions should be reported by phone immediately. Protect people and contents where it is safe to do so, but do not climb onto a wet or damaged roof.
Documents that speed review
Include the signed proposal or project number when available, the commercial property address, contact information for the building representative, dated photographs, interior leak locations and a short timeline. Note recent storms, rooftop trade work, tenant improvements or equipment service without assuming the cause. Complete records help the team identify the installed scope, responsible party and safest inspection path.
Inspection and written outcome
A warranty request is not approved or denied from the web form alone. The team reviews records, documents current conditions and determines whether the concern relates to covered workmanship, a manufacturer process, maintenance, external damage or work outside the original scope. The building contact should receive the next step and any required corrective or claim documentation in writing.
A dependable commercial roofing record connects the building address, responsible contact, existing assembly, observed condition and requested outcome. It should separate confirmed facts from assumptions, identify what still requires field verification and preserve photographs, measurements, dates and written decisions in one project file. That discipline helps owners, facility teams, contractors, manufacturers and financing or warranty contacts evaluate the same scope without treating a website description as a diagnosis, approval or promise of coverage.
Next step: Submit the form below with a concise description. The team will review the project record, determine the appropriate next step and contact you to arrange documentation or an inspection when needed.
Warranty claim intake
Tell us what needs attention.
Include the project address and describe the affected area, when you first noticed it and whether active water is entering the building. For an emergency, call the appropriate office directly.